10 BUSINESS TRAVEL TRENDS FOR 2020
EXECUTIVE SUMMARY It’s been another fast-paced year for the business travel sector. Technology continues to reshape how business travelers plan and book their trips, and employee habits and expec- tations related to business travel continue to evolve. Meanwhile, new industry competitors are bringing fresh ideas and options to corporate travel buyers, impacting everything from distribution, to how products are marketed and sold, to expense management and contract negotiation. For the decision makers that oversee corporate travel policy and spending decisions— including CFOs, Procurement, Operations HR and Travel Management leaders—it can be difficult to keep track of it all. How much will changing employee behavior impact the suc- cess of their programs? What tools should they utilize to balance the needs of travelers and the demands of the company balance sheet? And which industry-level trends will havea meaningful impact on their business? It is with these questions in mind